Plans & Coverage:
First Premier Home Warranty offers three distinct plans, designed to meet a variety of needs and budgets. Each plan covers key systems and appliances in your home, and they can be further customized with optional add-ons to ensure comprehensive protection.
Premier Plan: The basic plan, covering essential home appliances, including the refrigerator, oven, dishwasher, and more. This plan is ideal for homeowners who are primarily concerned with appliance protection.
Gold Plan: This plan includes coverage for major home systems like plumbing, electrical, and HVAC, in addition to appliances. It’s a great option for homeowners who want to protect both systems and appliances without the cost of the most comprehensive coverage.
Platinum Plan: The most comprehensive option, covering both home systems and appliances as well as some high-end or specialty items. The Platinum Plan also includes additional benefits like roof leak coverage, providing extra value for homeowners who want all-around protection for their home.
Pricing:
First Premier Home Warranty is known for offering competitive and affordable pricing, with plans that are generally less expensive than those of many competitors. The pricing for each plan varies based on location, but typical monthly rates are as follows:
Premier Plan: Starts around $30 per month.
Gold Plan: Starts around $35 per month.
Platinum Plan: Starts around $40 per month.
Service call fees typically range from $60 to $75, depending on the plan and the specifics of the service request. This is a reasonable rate when compared to many other home warranty providers, which can charge higher fees for service calls.
While the base pricing is affordable, homeowners should also keep in mind that service fees can add up. That said, the low monthly premiums make First Premier Home Warranty a cost-effective option for homeowners looking for basic or mid-range protection.
Customer Service:
First Premier Home Warranty’s customer service is one of the company's strong points. They offer 24/7 customer support for emergency claims, with a team available to help process claims quickly. Most customers report that the support team is courteous, responsive, and effective at resolving issues.
However, like with many home warranty providers, some customers have noted that response times for service requests can be slow during peak seasons. This can occasionally lead to delays in dispatching contractors, but these instances are rare.
First Premier Home Warranty also allows customers to track the status of their claims online, providing transparency throughout the process. This is a convenient feature that helps homeowners stay updated on the progress of their repairs or replacements.
Claims Process:
The claims process with First Premier Home Warranty is straightforward. Homeowners can file a claim online or by calling the customer service team. Once a claim is filed, First Premier Home Warranty will assign a licensed contractor from their network to assess the issue and perform the necessary repairs or replacements.
The company strives to complete repairs within a reasonable time frame, typically within 24-48 hours for most routine service requests. However, for more complex issues or during times of high demand, the response time may be longer.
Additional Benefits & Discounts:
First Premier Home Warranty offers a variety of optional add-on coverage options for homeowners who want to extend their protection. These add-ons are available for an additional fee and can cover specific systems or appliances not included in the standard plans.
Add-on coverage options include:
Pool / Spa
Central Vacuum
Second Refrigerator
Well Pump
Septic System
Roof Leak
Stand Alone Freezer
Sump Pump
These add-ons allow homeowners to customize their coverage to fit their unique needs, ensuring that all critical systems and appliances are protected.
Additionally, First Premier Home Warranty offers discounts for new customers. For example, you may receive $50 off your first year of coverage when signing up for a full year of service. Seasonal promotions and special offers are also available throughout the year, giving homeowners an opportunity to save even more on their plans. It's always a good idea to check with customer service for the latest promotional offers before signing up to ensure you’re getting the best deal possible.
Is First Premier Home Warranty Right for You?
First Premier Home Warranty is an excellent option for homeowners seeking affordable, comprehensive home protection. Their competitive pricing, flexible plans, and reliable customer service make them a solid choice for those who want to avoid the high costs associated with home repairs and replacements.
While First Premier Home Warranty may not offer the most extensive coverage options compared to some premium providers, it’s a great value for those seeking a basic or mid-range plan with additional customization options. The combination of affordable pricing, straightforward coverage, and a solid reputation for customer service positions First Premier Home Warranty as a strong contender in the home warranty market.